A Chronicle of Enlightened Citizenship Movement in the State Bank of India

A micro portal for all human beings seeking authentic happiness, inner fulfillment and a meaningful life
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Monday, May 31, 2010

I decided to make positive contribution

I am presently working as special Assistant at RACPC, Hyderabad. I am attending to PDCs. 

I was fortunate enough to go through this programme twice - once in the pilot at Hotel Taj Banjara and once again at SBLC Vizianagram .

Even as I attended the pilot on day 2, I had started feeling the impact of the programme. I was a short tempered person and I was constantly getting into tiffs with others around me. The programme made me realize how lucky I was to be working with a bank like State Bank Of India, which was  so concerned about not only the physical but also spiritual welfare of its employees that they came up with a programme of this caliber. I decided to make a positive contribution to my organization and my family by managing my anger and having cordial inter personal relationship with all around me. To day my family is happy because I am more accessible and affable with them. By learning how to remain cool and calm I am sure I have increased my life span, too.

Contributed by Rammohan, Special Assistant, RACPC, Hyderabad

A Thought . . . and A Story

By M Bhagavantha Rao, CGM, Bhopal Circle

A Thought:

When an egg is broken from outside, a life ends but when it breaks from within, a new life begins.







A Story:


A man went to a saint and said, "I want peace".
The saint asked him to repeat what he had said.
He said again, "I want peace."
The saint asked him to repeat a few more times.

Then , the saint asked him to remove the "I" and repeat the sentence.
He said, "Want peace".
The saint asked him to say that again a number of times.

After that, the saint said, "Now, you remove the 'Want' also."
The man said, " Peace".
He asked him to repeat.
The man repeated, "Peace."

The man kept on enchanting, "Peace, peace, peace..."


Narrated by Shri M Bhagavantha Rao, Chief General Manager, Bhopal Circle while addressing participants during Citizen SBI Workshop at SBLC, Indore on 24-25 May 2010

Sunday, May 30, 2010

The surprising truth about what motivates us


RSA Animate - Drive: The surprising truth about what motivates us


This lively RSA Animate, adapted from Dan Pink's talk at the RSA, illustrates the hidden truths behind what really motivates us at home and in the workplace.

It contains one view on different types of compensations, and how they motivate people.

CitizenSBI Blog thanks Parul, Illumine Knowledge Resources, Mumbai for sending us this video with a suggestion to share it with our readers. Thank you, Parul.

MAKING OF AN ICON - FORESIGHT AND SWEAT

She is of Ethiopian origin, belonging to the Siddis clan whose ancestors were brought to India to Junagadh by the then Nawab, nearly 400 years ago. Resettled in Jambhur village of Talala taluka in Junagadh, by the government, Siddis, especially the women folk look up to Hirbaiben to empower and enlighten them towards a better life.


Hirbaiben Ibrahim Lobi was just a hapless girl of her illiterate, underfed and disempowered clan, who lost her mother at four, father at fourteen and was subsequently married to a landless man. Illiteracy, unemployment, indebtedness and alcoholism were very much rampant among the men folk and it was the women who foraged and sold fuel wood for sustenance.

With half a hectare of land inherited by her from her father on which was a debt of Rs 1 lakh, she was under constant pressure to sell the land to clear her debts. This was where she chose to be different and her life took a new turn.

By sheer hard work she and her husband produced enough from the land to pay off her debts. Today her labour and foresight gives testimony to the mango orchards, coconut trees, vegetable and sugarcane crops that adorn her land. It has a pump set, sprayer and other farm implements also.

Her vision grew and now the betterment of her community was her focus. Realizing the importance of education and self help, with support from, The Aga Khan Rural Support Programme (AKRSP), an NGO, she started a day care center for children and followed it up with a primary school. She went ahead to dispel superstitions and opened a flour mill in the village. Through promotion of self help groups (SHGs), she made a marked achievement by socially and economically empowering Siddis women. Health and hygiene also were her prime concerns. Her efforts bore fruit as 95 women from six villages formed 12 SHGs and started life afresh.

She had entrepreneurial skills also in her which was visible in the project started by her, to manufacture organic manure, branded ‘Panchatatva’ being very conscious of its qualitative standards. Today it is a household name and gives a turnover in lakhs and a comfortable life to many.

Modest as ever, though highly successful, Hirbai enthusiastically loves to share her experiences with visitors, while showing her farm and projects around.

Today she is no less than an icon as not a single women development programme or SHG initiative in Saurashtra takes off without her presence! A gifted orator at that, she is in the limelight at every public function. Undoubtedly, Hirbai is worthy of emulation as a woman of substance with clear foresight and hard work, a shining icon of success whose livelihood initiatives are practical solutions to eradicate rural evils like poverty, illiteracy and indebtedness. Hirbai is the essence of woman power, successfully transforming lives of the underprivileged rural masses to one of empowerment and. enlightenment. She could successful engage, enable and help the rural folks to evolve in life.

Her toothy grin says it all as she looks back on the journey of life, the road taken, from an unknown face among the crowd to one that stands tall as an icon today.

Contributed by Harina, Facilitator, State Bank Learning Centre, Indore

(Based on an article by Julius Machado in the Financial Express)

Saturday, May 29, 2010

GRIT AND GLORY


Rashmi Zagde gives into her emotions as she clears her IAS exam and also manages to secure the 169th rank in the UPSC exam in 2009.


“It feels like a dream. Such nice things don’t happen to small people like us”, she says.

She is the daughter of a Class IV employee and a housewife with a very humble background. While she was in her second year of graduation at Fergusson Collegein Pune, since her financial condition didn’t support further studies, at the age of twenty she was married off to Siddharth Zagde, a neighbour, who had studied upto class IX only. Trusting her parent’s decision she accepted Siddharth who had lived a life of penury ever since he lost his father at the age of seven. His strained life however gave him the impetus to support his wife and realise her dream of doing something significant in life.

Siddharth did odd jobs, working in hotels, selling clothes and footwear across the city as a door to door salesman and passed very difficult days. While visiting government offices he saw the apathy they had for the poor and the illiterate. It was then that a dream was woven and Siddharth wanted his wife to become a high ranking administrative officer who will help the poor and highlight their issues.

With negligible information about the UPSC exam, she started studying in 2003 and failed thrice in a row. She then had a baby girl which temporarily put a stop to her studies. In 2008, she cleared her written exam, made it to the interview, but couldn’t make it to the final list.

It was highly frustrating, as Siddharth lost his flat, sold off his five acre farm to pay for her course, lost everything as they pursued their dream, but success was not in sight. Yet, Siddharth continued to have hope as he took care of his two year old daughter and his wife.

Siddharth kept repeating to her on not losing her focus. He encouraged his wife to seek proper guidance and accompanied her to classes, interviews and programmes. They could not afford to pay the fees of any UPSC classes in Delhi. No help came forward from the family or the local leaders, who in fact, mocked at him for encouraging his wife to appear for the exam.

Siddharth had total faith in her and though a school drop out himself, he started discussing current affairs and quizzed her on general knowledge, that he gathered by reading newspapers and his work experience.

Rashmi finally cleared the UPSC exam in her fifth attempt in 2009 and made it to the final list. Life for the couple has changed since then with accolades pouring in from all quarters.

“I couldn’t sleep for two days”, says Siddharth, overjoyed, “she is the first person in our village to have achieved this. I just hope that my wife is able to serve neglected sections of society and those who need her help.”

Rashmi brims with joy. She is an IAS officer today and is more proud to have a husband to stand by her and her dreams.




Contributed by Harina, Faculty, SBLC, Indore with inputs from Sudhir Suryawanshi, Mumbai Mirror.

Friday, May 28, 2010

THE GIFT OF WINGS


All eyes followed the attractive lady as she slowly climbed the stairs of the bus with the help of a stick. She paid her fare to the driver and shuffled towards her seat kept reserved for her in the bus. Her name is Susanne and she had lost her vision due to a wrong diagnosis and treatment of an ailment, last year. All she had now was her husband, Mark for security.
   She had made up her mind to resume duty, but she would shudder with fear at the thought of traveling by bus alone, or even moving around the city. Mark would drop her to her office daily in his car but since his workplace was at the other end of the city this proved expensive, tiring and time consuming, for him. He realised this arrangement cannot continue for long though he was not troubled by it.
   He wanted Susanne to travel by bus again, but wondered how to put the thought across to her. She was still fearful, also irritable and her condition was delicate.
   Mark built up her confidence to take the bus alone to her office, as he assured her that he will travel with her daily, till she is totally sure of herself.
   Two weeks ahead, Mark daily accompanied Susanne in the bus in his military uniform, while guiding her to find her way to her seat and also to alight from the bus. He taught her to make use of her other sense organs to understand the environment around and thereby to adapt to the new circumstances she was in.
   Mark introduced her to the driver of the bus she would travel in everyday, who would be watchful about her during the journey and who would safely bring her back home in the evening also. A week passed by as Susanne traveled on her own and now she started enjoying it also.
   It was Friday and Susanne was looking forward to her weekend, as she paid her fare to the driver and was about to alight from the bus, when she was surprised to hear the driver say that he envied her! Curious to know why he envied a blind woman; Susanne asked him the reason for it. 
   The driver replied, “Do you know, the whole of last week, every morning, a handsome man in military uniform, waits at a corner and watches you intently, while you board and alight from the bus? He also takes total care that you cross the road safely and till such time that you enter the building of your office, he keeps watching you. He then sends a kiss in the air for you, salutes you silently and then walks off. You are indeed very fortunate.”
   Tears of happiness and gratitude flowed from Susanne’s eyes. She was not able to see Mark, but had always sensed his presence around her! That eventful day she was very happy—she had received a memorable gift from Mark, which was more valuable than her eyesight, stronger than her vision. He had given her the gift of self confidence, the gift of care, the gift of selflessness, the gift of love!
   And with Mark’s gift, no challenge was insurmountable for Susanne, despite her handicap.             She sensed freedom, she could fly in joy and laughter, with a vision of love - a power that can breathe life and make a person whole.

Contributed by Harina, SBLC, Indore, with inputs from N.Raghuraman, Dainik Bhaskar Indore.

Thursday, May 27, 2010

"It seems this is the effect of your Citizen SBI programme..."

Pulikkal Mukundan Menon is my childhood friend. We still keep in touch with each other. He is a senior account officer in the defence establishment.

During the past few months, whenever he called me, it so happened that I was in Mumbai or Hyderabad or Gurgaon or Bhopal, busy with the Citizen SBI programme. He wondered what this programme was all about and I told him something about the programme. I remember him asking me initially whether this programme would also benefit the customers of the State Bank.

Yesterday, I received a call from him. He told me that he had deposited a cheque received from LIC in his daughter's name (who works as a Scientist with ISRO) at the Ranjhi (Jabalpur) branch. On the third day, he got a call from Mr A K Chatterjee, a senior assistant at the branch, saying that he had mentioned a wrong account number on the slip and that he wanted to confirm the account number which he had already traced on his system.

Then, Mukundan added, " It seems this is the effect of your Citizen SBI programme. The officer was very courteous in his dealing. Earlier, SBI functioned as a public sector enterprise. Now, the staff gives proper response."

Citizen SBI? ... Me Too!

I stopped at the ATM located near the petrol pump in Vijay Nagar, Indore to withdraw cash a few days ago.

There were three persons in the queue and I joined as the fourth one.

When the lady inside, came out after her transaction, the person ahead in the queue, turned towards the second one, and politely offered him to go in and use the ATM.

After, he went in and came out, the first person again turned back and asked the next person in queue to go in.

Somewhat puzzled at his behaviour, I waited for my turn.

When the person came out, this good samaritan smiled at me and requested me to go in.

I said, "No - no, you have been waiting for long. Please go in."

When he still insisted on "pahle aap", I asked him, " Are you Citizen SBI?"

He smiled and nodded.

I said, " Me too!''

Narrated by Shri Ajay Puranik, AGM, State Bank of Indore, P Y Road (Indore) Branch during Citizen SBI Workshop at SBLC, Indore on 24-25 May 2010

Wednesday, May 26, 2010

Co-creating Shared, Collective Experience of Citizenship Orientation Programme

Citizen SBI Workshop at SBLC, Indore on 24-25 May 2010


Ms Saimah Khan, Probationary Officer, Bhopal Circle welcoming Mrs Vasudha Sundararaman, DGM Citizen SBI and expressing love and regards on behalf of all participants and facilitators from Ahmedabad, Bhopal, Chandigarh, Kolkata, Lucknow and New Delhi Circles and State Bank of Indore


Mr J S Bisht, Programme Co-ordinator discussing a point with the DGM, Citizen SBI just before the beginning of the workshop



DGM, Citizen SBI addressing the participants at the beginning of the workshop


Participants listening intently to the DGM, Citizen SBI


The Joy of Co-Creation - Group photograph of the participants with Mrs Vasudha Sundararaman, DGM Citizen SBI, Intervention Leaders Mr Balachandra Bhat (Chennai), B K Dash (Bhubaneswar), J S Bisht (Bhopal) and R Natarajan (Guwahati) and Ms Sabina Sheoran, Management Trainee, Corporate Communication and Change Department


CoolBisht / Indore

Friday, May 21, 2010

Vision

A Blind Person asked Swami Vivekananda, "Can there be anything worse than losing eyesight?"

He replied, " Yes, it's losing your Vision!"



Contributed by Mr Dinesh Agrawal, CEO, Mother Dairy, Delhi

Thursday, May 20, 2010

A FRIEND IN NEED IS A FRIEND INDEED

By nature, I am humane in my approach to customers, colleagues and all the persons I deal with. So when I attended the Citizen SBI Programme,it has appealed me very much. The concept of Being and Function level was very appropriate and befitting for the persons in service sector. Hence the programme has reinforced the service attitude within me and through this I am deriving happiness unlimited.

Recently, in the month of March, 2010, one incident happened. Our branch being a big branch with huge work load, we used to stay late to finish the day’s work. One day a tourist couple from Delhi came to our branch at 7.15pm and they were seemed to be worried and desperate. Interacting with them, I came to know that they belong to Delhi & are our Bank’s customer. In transit they lost their money, ATM Card, Credit Card and other documents. They could only remember their account number but were urgently in need of money and solicited our help. Since our branch was closed by that time, I have personally taken them to Malgodown Evening branch and arranged for their payment. Again they came back to our branch only to express their gratitude and thanks to our chief manager and me for allowing them to come inside the branch after office hours, listening their problem patiently and helping them in need. It was quite fulfilling to see the smiles on their gloomy face.”Doosroon kon khusi deke jo Anand Milta hai isski Maza Alag hai.”

In another incident 2 to 3 months back, Smt.Basanta Sahoo, a nurse approached me for a Student loan for his son’s MBA education who was also a brilliant student. Since Smt Sahoo was suffering from a rare disease, she also requested me to help them beginning from filling up application to obtaining documents etc treating him like my son. I thought for a moment, I had seen her serving innumerable suffering persons in the medical college hospital selflessly. Now it is my turn to serve her. After sanction of the loan she thanked me with a frail smile and touching words of gratitude that “Only for your help my son could pursue his MBA education.”Realy, this was more satisfying than any material gain.

I can say the credit goes to Citizen SBI Programme for such slow but positive changes in me, my colleagues and in our Bank.

Contributed by SRI SURESH CHANDRA BISWAL, SPL.ASST., CUTTACK CITY BRANCH. MOB: 9937196993

Tuesday, May 18, 2010

Birth-days are for reflecting whether one's birth has been fruitful - to self and society




Thank you for the birthday greetings.



Birth-days are for reflecting whether one's birth has been fruitful - to self and society.




Warm regards


Srinivas

srinivas@illumine.info

BEAUTY FULL

Sri Sri Ravi Shankar

Adi Shankara spoke about dispassion, detachment, and renunciation. However, he foresaw that if he only talked about renunciation, people might start liking and encouraging sadness. He did not want people to stop appreciating beauty, so he sang a hundred verses on beauty.

Beauty has three levels: indication, expression and exposure. Spirituality indicates, art expresses, and science exposes.

The Divine is beauty, and beauty is Divine. Deva means one who loves to play, one who is effulgent, glorious, and one who plays. Demons fight, men live in peace, and Gods play. Playfulness cannot happen if there is no beauty; they go together. Enthusiasm, the same force that is beauty, creates playfulness. Beauty is associated with shyness, and shyness enhances beauty. For example, a small child sometimes makes a very shy face. When everyone notices and appreciates the child, he just hides his face. Likewise, shame is a part of ugliness. Shyness softens you; ugliness or shame hardens you. When a person feels ashamed, he becomes hard inside and becomes violent.


The way of Gods, the way of the wise has always been indirect. There is a saying in Sanskrit, 'Paroksha priya hi vai devaha?' which means, 'Gods love indirect methods'. Poetry is indirect. It is exaggeration. The heart always exaggerates, while the mind puts the fact forward. Fact is intellectual. But when it comes from the heart, the fact is decorated. It becomes doubly beautiful.

Direct expression is necessary when one is not awake. With the Awakened, hints and indirect expression make it all the more charming. But it does not mean that something is good or something is bad. Everything has its place and its time. Total exposure is not the language of the heart. Total exposure provokes and concealed beauty invokes. That is why this nature conceals the whole creation during the night inside itself, and reveals it the next morning.

Love is at its peak when no effort is made to express it. It is not that you should not express it sometimes- otherwise you may burst! There is beauty in not expressing it completely. In that secretiveness and the unveiling of Love, there is knowledge, there is opening, there is joy, and there is beauty. That is a Divine quality. Intellect has its place and poetry has its place. Both make life fuller. That is the beauty.

See people beyond their expressions. What a person expresses is not what he is all about. There is a lot of unexpressed love in each life. Just recognizing this fact, you expand. Your heart expands. With this knowledge you would never dwell on what someone says or does. What someone says is very small, and what someone does is just the ribbon on the package. If you do not like the ribbon, just take it off and look inside.

Everybody is a packed gift. Look at more than just the wrapper. Inside each person is a very precious gift. Some packages have firecrackers! Some packages have sweet candies. No box is empty. There is place for everybody in the heart of the Divine. That is what Jesus meant when he said, "there are many rooms in the house of my father".

So do not worry that there are so many people. Do not ask how you can be close to God. Do not worry about how you can belong there. There are many rooms, and each one of you will have your own private room! And Jesus promises, "if there are not many rooms, I shall make room for you and then come to take you there". The mind cannot appreciate the abstract; It is so used to looking at concrete things and promises. The mind needs promises. When you love somebody, you want a promise from him or her. You ask, "Do you promise me? Do you really love me? Tell me for sure!"

The second aspect of beauty is gratefulness. When you don't feel that you lack something, then you feel grateful. You cannot be grateful and feel that you lack something. The two cannot go together. You can experience both, but only at different times. When you feel you lack something, the grumbling begins. With the knowledge you have, you become grateful. When you are grateful, by natural law you will be given more. As Jesus has said, "those who have will be given more. Those who have not, even what little they have, will be taken away from them."

Whoever you want to love, first of all, know they love you very much. If you doubt in somebody's love, your doubt grows no matter what, you receive from him or her. If you want to be close to someone, first begin to feel they are already close to you. When you ask people whether they trust you, you already doubt their trust. You grow in doubt. There is no limit to it; there is no end to convincing people of one's love, one's trust, one's goodness. That is why it is said that those who have not, whatever little they have will also be taken away from them. And those who have will be given more, and more, and more. This is the very law of nature.

Not having is just an attitude in you. It is the direction you are moving in. Whatever is inside you is what grows. The seeds are already there. You sow the seeds and the seeds will grow. They become plenty. If the seed itself lacks something, how can anything grow? Open your eyes and see what you have been given! When you recognize what you have been given, you become grateful. In that gratefulness, life grows.

Why did Communism fail? It was a great policy to give to those who did not have. When everyone was provided for, the people became poorer and poorer in the material plane and in consciousness. Without knowledge, without wisdom, there is no progress.

This power, this energy, this beauty, this wealth has been given. It is permeating the whole Creation and without it not a blade of grass can move. However clever the devas, or angels are, they cannot move, cannot do anything without the power of consciousness and this life. Without life there is no beauty. A body is beautiful because there is life in it. The entire creation, the trees, the birds, animals, stones, and rivers are full of life. Life is not just biological life. Life includes the consciousness that permeates much beyond.

In creation there is beauty, in the operation of creation there is beauty, and in the destruction of creation there is beauty. You can see it in nature all the time. Spring has its own beauty; in mid-Summer everything is green; during Fall all the leaves fall and it looks spectacular! The Niagara Falls are so beautiful. To maintain these ancient falls year after year, a certain process is required. The clouds have to rise, and rain on the Great Lakes; and the Great Lakes have to flow. Only then the Niagara Falls can remain forever. Otherwise, if the water only flows down once, there is no more water to flow. If it does not rain, the whole beauty is gone!

Underneath creation's beauty is a maintenance principle that maintains it time after time, for centuries. Even a dead log of wood has its record embedded in it; its beauty, in the past and present, is recorded in its genes and particles. Even in transformation there is beauty. Even in anger, there is beauty. Just look at somebody who is very upset. The best awards in the film festivals go to the actors who show intense emotions like anger and frustration. All emotion that gets exhibited is appreciated.

Just imagine somebody yelling at the top of his voice, grinding his teeth, holding his fists, with red eyes and all the veins in their throat popping out. Just looking at them is such fun! Without them, the whole world would be very dull. Imagine everybody walking around with an "air-hostess" smile all the time. It is no fun! It is the same thing when children cry. There is some beauty even in crying. When they laugh or smile, there is beauty in it. If they are angry, there is beauty in it. Beauty is all-pervasive. You only have to open your eyes and see the reality that is there.

srisri.org

Monday, May 17, 2010

स्वयं सहायता समूह


महिलाओं के सशक्तिकरण हेतु महिला एवं बाल विकास विभाग, मानव संसाधन मंत्रालय, भारत सरकार द्वारा विभिन्न कार्यक्रम चलाये जा रहे है, इनके अन्तर्गत स्वयं सिद्धा, स्वशक्ति, समेकित महिला सशक्तिकरण एवं विकास परियोजना, हरियाणा, स्टेप प्रोग्राम, स्वावलम्बन, महिला विकास एवं सशक्तिकरण हेतु दूरस्थ शिक्षा, किशोरी शक्ति, राष्ट्रीय महिला कोष के अन्तर्गत प्राविधान, बालिका समृद्धि योजना, स्वाधार तथा सहयोगी सेवायें जैसे- कामगार महिलाओं हेतु छात्रावास/आवासीय सुविधायें इत्यादि। महिलाओं को प्रोत्साहित करने हेतु अनेक पुरस्कार योजनायें भी संचालित की जा रही है, जैसे- स्त्री शक्ति पुरस्कार योजना। इसके अतिरिक्त अनेको कानून बने है जो महिलाओं को संरक्षा प्रदान करने हेतु चल रहे है। महिला सशक्तिकरण से आशय है-महिलाओं का शारीरिक, सामाजिक, मानसिक, भावनात्मक, आर्थिक एवं आध्यात्मिक रूप से सुदृढ़ होना। वर्तमान में महिलाओं को आर्थिक रूप से सुदृढ़ व आत्मनिर्भर बनाने के लिये महिलाओं को छोटे-छोटे समूहों में गठित कर नियमित बचत द्वारा बैंक से सम्बद्ध किया जा रहा है। जहाँ महिलायें अपनी सूक्ष्म मासिक बचत को प्रतिमाह सामूहिक रूप से एकत्र कर बैंक में अपने समूह के नाम खाते में जमा करती है। इस धनराशि में आवश्यकता पड़ने पर अपने समूह के सदस्यों को सामूहिक निर्णय से ऋण देती है। यह ऋण ब्याज़ अथवा बिना ब्याज़ के समूह की सदस्याओं को आवश्यकता पड़ने पर प्राप्त होता है। सामान्यतः इन समूहो की ब्याज की दर भी सूक्ष्म होती है तथा ऋण संबंधी आवश्यकता तुरन्त पूरी हो जाती है, जिससे महिलायें आर्थिक रूप से अपने छोटे-छोटे कार्यो को सम्पादित करती है। यह कार्य पारिवारिक हित के ही होते है जैसे- बच्चे के स्कूल की फीस, पति के कार्य हेतु धन, स्वयं कार्य करने हेतु धन इत्यादि। इन समूहों के माध्यम से महिलायें आर्थिक क्रियाकलापो को सरलता से पूर्ण कर लेती है तथा अपने छोटे से समूह में आत्मनिर्भरता का अनुभव करती है।



स्वयं सहायता समूहों की महिला सशक्तिकरण में भूमिकास्वयं सहायता समूहों की महिला सशक्तिकरण के विभिन्न पहलुओं में भूमिका निम्नांनुसार ऑकी जा सकती है।
शारीरिक स्वास्थ्य जो अन्य समस्त क्रियाकलापो का आधार है, उसे बढ़ावा देने में महिला स्वयं सहायता समूहों की अत्यन्त महत्वपूर्ण भूमिका है। ग्राम्यस्तर पर संचालित समस्त स्वास्थ्य कार्यक्रमों में महिला समूहों की भागीदारी उनका स्वयं सेवक के रूप में स्वास्थ्य कार्यकताओं के साथ भूमिका निभाना जैसे- पल्स पोलियो अथवा एड्स जागरूकता कार्यक्रमों में ग्राम समूहों का भाग लेना तथा महिलाओं को स्वास्थ्य संबंधी सुविधायें जुटवाने में सहायता करना एवं उनमें जागरूकता लाना। इस प्रकार स्वयं सहायता समूह महिलाओं को शारीरिक रूप से सशक्त करने में सक्षम है।
इन समूहों में गठित यह महिलायें अपनी मित्र महिलाओं के साथ विचारो का आदान-प्रदान कर अपने विचारो में स्वीकृति प्राप्त करती है। निर्णय लेते समय कार्य-कारण की खोजबीन करती है। अपनी मित्र महिलाओं के कार्यो में अपनी स्वीकृति प्रदान करती है अथवा अपने निर्णयों मे उनकी स्वीकृति प्राप्त करती है। इस तरह उनकी विचार शक्ति, विचारो का आदान प्रदान, एक विचार के विभिन्न पहलुओं को देखने की शक्ति जो विभिन्न मित्र महिलाओं की भागीदारी से आती है, पनपती है, जिससे उनमें बौद्धिक सशक्तता आती है।

इन समूहों में गठित महिलायें सामाजिक स्तर पर भी अपनी प्रभावशाली भूमिका को पहचानना सीखती है। मित्र महिलायें मिलकर सामाजिक कुरूतियों का बहिष्कार कर अपने समाज से पिछड़ेपन के कारणो को दूर करने में सहायक होती है जैसे- शराबखोरी, जुआ, दहेज प्रथा, बाल विवाह और अनेको ऐसी समस्यायें जिनके कारण महिलायें त्रासित रहती है। यह भूमिका महिलाओं की सामाजिक सशक्तता को बढ़ाती है तथा स्वयं सहायता समूह समाज में एक मजबूत सामूहिक नेतृत्व का कार्य करते है।

-  जय प्रकाश पाण्डेय

Giving her all for the green cause


Teresa Rehman
It was Karachi-based journalist Shabina Faraz's passion for environment that helped bring climate issues to the mass-circulating Urdu press..

Sensitising society to environment.


A cynical editor from a leading Urdu newspaper in Pakistan once told her, “Who would read drab and lacklustre stories on environmental issues? You have exceptional writing skills. You should concentrate on political writing.”
This observation, fortunately, did not deter Karachi-based journalist Shabina Faraz from pursuing her passion for the environment. Today, she is credited with having introduced environmental issues in the mass-circulating Urdu press in Pakistan. Through sheer persistence, Shabina managed to push her climate stories into the Urdu media, past unyielding editors, and eventually won the hearts of many readers.
So much so, that the same editor who had advised her to concentrate on politics earlier, proposed to start a regular page on environmental issues, although he still remained sceptical: “Are you sure you will find enough issues to write regularly on the environment?” he had questioned. His scepticism was well-founded though; the Urdu press normally did not have much to say about environmental issues.
   But for Shabina there was no looking back. She recalls how her writing actually influenced government policy. For instance, in 1999, the authorities gave a petroleum company permission to undertake exploration activity in the Kirthar National Park, located in the Kirthar mountain ranges of Sindh. Spread over an area of 3,08,733 hectares, it was Pakistan's first National Park to be included in the 1975 United Nation's list of National Parks around the world.
   Protesting against the exploration activity was not easy. Although civil society groups and NGO activists had taken a stand against the government's decision, the media was indifferent to it. There was only one television channel, PTV, at that time and it was government-run. “The private channels came much later — in 2002. In such a situation, the role of print journalists assumed importance,” she recalls.
Lone campaigner
Slowly English newspapers started focusing on the issue. Shabina was the lone campaigner in the Urdu media, which reaches out to hundreds of thousands of ordinary readers. As an editor of the Urdu environmental weekly Jareeda, supported by the International Union for Conservation of Nature (IUCN), she wrote detailed and compelling reports explaining in layman's language what exactly a national park is, its importance and the legal aspects. After a two-year crusade, the government was forced into withdrawing its decision.
   For the journalist this was a personal victory. She now found it easier to write on other environment-related issues. Support from her readers grew, followed by general public attention.
She won many accolades and awards; it was a proud moment for her when she received the Green Journalist Award 2009 from Prime Minister Syed Yousuf Raza Gilani. The award was in recognition of her work on climate change and women in Pakistan.
   Shabina had indeed come a long way. Born in 1965 into a family with a strong literary background, she majored in Urdu literature. As a child, she had read the works of Mirza Ghalib, Meer Taqi Meer, Meer Dard, Faiz Ahmed Faiz, Muneer Niazi and Nasir Kazmi. “It was difficult to grasp many things then. But I was eager to learn,” she says. Of course, there was one other thing that was close to her heart: the environment.
   Equipped with a Masters Degree in Urdu Literature from the University of Karachi, she did not take the conventional path to academics but instead started working as an Assistant Editor with the Jasoosi Digest Publications, the largest group of entertainment magazines in Pakistan. She wrote many short stories and translated classical stories from English to Urdu during this phase. Three television dramas and two documentaries in Urdu followed. While doing this, she also managed to introduce environmental issues in stories for the first time.
The turning point
The turning point came when she was invited by the IUCN for a five-day workshop on Forest and Wildlife at Faisalabad. It opened a whole new world of possibilities. She started writing on environmental issues for the Jang group of Publications, the largest media group in Pakistan. “Here, 95 per cent of readers read Urdu newspapers, with 85 per cent reading the Jang. I felt like I was doing something worthwhile,” she says.
In 1995, Karachi witnessed unusually heavy rains. The old port city has two rivers, the Malir and the Liari, running through it, besides many rain-fed drains. However, the land mafia and influential citizens had encroached on the drains and, as a result, after the heavy showers, the entire city was flooded.
   “We pointed out the illegal encroachments and published the original maps of the city. After a month, the authorities took action and demolished many high-rise buildings. I am happy that as a journalist I could manage to mould public opinion on the issue,” she says.
   But the government's efforts on environment are only cosmetic, she says. “It declared 2009 as the National Year of Environment, but organised only two conferences,” she rues, adding, “Pakistan's electronic media revolves around politics and politicians and stories of corruption. If they telecast any environment-related news they fail to cross-check facts and tend to look at every environmental issue through the lens of corruption and politics,” she says.
Getting people together
Shabina has created and supported the Forum of Environmental Journalists of Pakistan with the help of IUCN. Today, grassroots organisations seek her advice; television channels HUM and AAJ TV invite her for talk shows on the environment; and even the regional language press like the Sindhi media often reprint translated versions of her articles. She also works with BBC Urdu and has written a book on environmental issues in Sindhi for children. Soon it will be a part of school curriculum.
   She is now delving deep into the lost water resources of Pakistan, like the legendary Saraswati river, which disappeared because of geographical and climate changes. “We have already lost three civilisations — the Indus, Mohenjo-daro and Harappa — to climate change and water scarcity,” she says.
Women's Feature Service / The Hindu Business Line

Quotation

A vast mass of energy may be spent in vain if we do not know how to utilize it. Karma yoga makes a science of work; you learn by it how best to utilize all the workings of this world. Work is inevitable, it must be so; but we should work to the highest purpose.

Swami Vivekananda


Class on Karma Yoga. New York, January 10, 1896. Complete Works, 1.99.

Sunday, May 16, 2010

Sachin's Crusade Against Cancer In Children

Anjali and Sachin Tendulkar have joined hands with Dr. Jagannath for a fund raising effort to create a corpus for ‘Sachin’s Crusade against Cancer in Children’.


They need your support for this noble cause.

Please visit indiacancer.org for further details.

 - CitizenSBI Blog

Happy Birthday, Mr V Srinivas!


Happy Birthday, Mr V Srinivas,
CEO and Lead Researcher, Illumine Knowledge Resources, Mumbai
and our guiding light in the journey of citizenship.
We adore you!

- CitizenSBI Blog

Become what you think

VITHAL C NADKARNI 


    GEORGE Bernard Shaw said the world has two kinds of people. First category are those who blame their circumstances for what they are. Second are folks who get on in this world, people who don't believe in circumstances. If these fellows get into circumstances they don't like, they get out of ‘em and begin to look for the circumstances they want. If 
they can't find them they make the circumstances of their choice. 
    In hindsight, this seems pretty self-evident. But everyone who has fought with circumstances and wrestled to them to kneel to his or her knees tends to believe that they are 
the first to have stumbled upon the well-concealed secret — that we can become what we think about. Conversely, the person who wobbles along without a goal, without a clue about mastering the thoughts of anxiety and fear assailing his senses, how does he fare? If he thinks of nothing, does he reap nothing? How does it work? How does the quality of our thinking have such a powerful effect on our lives? 
    Sages have used the allegory of the seed to explain the phenomenon. “Sweet is the fruit of pure seed,” says the mystic poet Sri Jnandev. So by corollary if one plants impure seeds or 
thoughts, impure are the tangles of thought-forests that will spring from the loam of their mind. So in practical terms, the mystic master is comparing the human mind with the land because the mind, like the land, doesn't care what you plant in it. It will return what you plant, but it doesn't care what you plant. 
    So? Be grateful for even small mercies. Try to keep away from 
toxic thoughts. For there is a growing body of evidence to show that people who regularly experience grateful thoughts or deliberately cultivate positive attitudes reap numerous benefits. Such individuals have closer and more life-giving relationships with those they love, and have fewer bouts of depression, writes psychologist John Buri in How to love your wife. They also heal faster when they are sick or hurt and tend to live longer and healthier. 
    What's more, they repeatedly experience success in school, sports and work that exceeds their natural abilities. One can harness all this through the Buddhist practice of Metta, also called meditation on loving-kindness to calm down a distraught mind that serves as an antidote to anger. Try it the next time your boss shouts or when the significant other fumes at you. Home Shanti.
cosmic uplink / ET

Saturday, May 15, 2010

The Mumbai sisterhood of Santas

WISHING MACHINES 



Forty of the 60 Make A Wish Foundations volunteers,who play genies to children with life-threatening diseases,are housewives 


Sharmila Ganesan-Ram | TNN 




DREAM GIRLS From getting simple things like balloons to setting up a meeting with Shah Rukh Khan,Sunita Katra (L) and Kavita Sainani endeavour to make wishes come true 


Last Friday,when the 200-kiloheavy WWE superstar Khali set his size-18 foot into an upscale hotel in Bandra and met a roomful of eager kids,one of them asked him,Aap kaunsi chakki ka atta khaate hain Another young boy wanted to know how he could attain the seven-footers height while yet another enquired seriously about his fitness regime.
As Khali tackled each question in Punjabi-sprinkled Hindi,Kavita Sainani looked around the roomful of ecstatic kids she had handpicked to meet the wrestling giant and made a secret wishthat some day they too would be fit enough to answer the same questions.This was ambitious,she knew,given what the kids doctors had told her.But after 13 years in the profession of granting desiresranging from a five-star hotel stay to a tete-atete with the Presidentno hope seemed too unrealistic for Sainani any more.There is great power in a wish, says the 57-year-old housewife.
Sainani is among the 60 Mumbai volunteers of the Make A Wish Foundation,a global NGO that attempts to fulfil the wishes of children with life-threatening illnesses.Thirteen years ago,when the job was explained to the shy,hitherto virtually housebound homemakerthat of visiting hospitals,talking to doctors,taking down the wishes of seriously ill kids and seeing to it that they were fulfilled by staffers of the NGOit seemed like a daunting task.But Sainani decided to go ahead anyway.
The first few encounters with suffering,disease and death had the housewife routinely bursting into tears on returning home.Till a 12-year-old Ranchi boy,one whom the doctor had given only ten days to live,came into her life.When asked what he wished for,he refused to answer,saying that he knew he was going to die,and there was nothing she could do to change that.But Sainani was persistent.On her third visit,the boy conceded his desire to meet Shah Rukh Khan.SRK agreed to come late at night,spoke to the kid for almost half an hour and even told him he could accompany him on shoots when he got better, recalls Sainani.Four months later,she got a call from which she is yet to recover.The same boy called me from Ranchi,asking me to accompany him to a shoot.I couldnt believe my eyes when I saw him.He looked slim,fit and nothing like his previous frail self. 
It is stories of such transformations and the resulting happiness on parents faces that not only makes volunteers like Sainani glow with joy but also,in turn,does what the gifts do for the wish kids lend their dreary life a purpose.For,almost 90 per cent of Make A Wishs volunteer base comprises such middle-aged housewives who have learnt about child psychology,unheard-of life-threatening illnesses and the vagaries of poverty all on the job.Weve all cried initially, says Phiroza Abraham,a jolly volunteer in her 60s,who broke down once on learning about the death of a ward before she could fetch her a fairy dress.But eventually such experiences have made us stronger. 
After being referred to a kid by a doctor,volunteers like Abraham approach the parents with identity cards and a wish identification form,in which three wishes of the kids are noted.Parents arent always forthcoming,and convincing them is half the job,says volunteer Lakshmi Jayaraman.Some dont trust us,some ask for money or medicines and others prompt their kids, she says.We make sure that the wish is the childs alone by asking further questions like why and how. Often,when the volunteers try to probe the innermost desires of kids with ice-breaker gifts like colouring books or chocolates,they come away surprised by how specific (a computer monitor) or simple (eating a water melon) their expectations from these real-life genies are.It makes you realise that we take for granted a lot of things that others dont have, says Jayaraman,as her fellow volunteer Sunita Katra cites the examples of a rural kid who wanted a balloon and that of the 16-year-old girl undergoing chemotherapy who wanted a wig.
Although the voluntary work is emotionally fulfilling,it can often be painful.Katra,who was working towards fulfilling the wish of a child who wanted a music system,recently went on a two-month vacation after three years of continuous work.When she resumed and found the wish was still pending,she picked up the receiver and dialled the parent.Can I hand over the gift to your kid tomorrow she asked cheerfully.If you can reach heaven by then,please do, he replied.A deeply disturbed Katra says a part of her died that day.
Evidently the NGO needs many more volunteers to prevent such tragedies,a fact that Sameeya Shaikh,programme coordinator of the NGO that celebrated World Wish Day last week,concedes.But its difficult to find dedicated volunteers, she says.Most of the applications come from working people who cannot afford to give time on weekdays. Shaikh says she needs more committed housewivesshe feels some guilt about depending on the current lot,who are ageing and working for no tangible benefits,besides maybe conveyance.
The veterans,however,show no signs of tiredness.In fact,the service seems to have instilled in them not just uncommon strength,confidence and,as Sainani declares,road sense,but also a sense of humour about their age.Where theres a will,theres a way, says the spirited sexagenarian Abraham.Thats true.So,have you made your will yet ribs a fellow male volunteer.I'd have to go to the Make A Will foundation for that, Abraham shoots back.

For more please visit the website of Make-a-wish Foundation of India.

Friday, May 14, 2010

A True Citizen SBI Branch

THE CITIZEN SBI INITIATIVE- IMPACT

By B.V.RANGADHAM, Facilitator

Branch: PBB Bapuji Nagar, Bhubaneswar

A branch comprising of 11 staff located in the heart of the temple city of Bhubaneswar. A compact branch full of individually committed staff. But somewhere the individual commitments were not adding up to the total. There appeared to be a missing link. The leadership was also in capable hands. What was missing was the joie de vivre in the branch. Something like the icing on the cake. This was provided by the two day Citizenship Orientation workshop to the staff of this branch.

The staff who were till very committed and process oriented, now concentrated on making each customer feel that he was welcome to their branch.

Meet Mr A.K.Biswal, the Chief Manager, who browsed the Unhappy portal and attended to the complaint of Mr N.K.Sahu in the matter of closure of his car loan. A Leader who set the tone in leading by example.

Meet Mr. K.P.K.Patro, the RM (PB), having been the first to undergo the training, realised the difference between Being and Function levels. He also experienced the subtle difference and was immediately able to relate this in his daily experiences. When he wished a customer good morning, he was bale to sense his being flowing into his function. It was translated into his very demeanor and the tone of this voice. It was with a sense of greater awareness that he was now able to relate to these subtle gestures and facial expressions. It was also evident in his telephone calls to his clients. He also narrated how his targets were the last thing on his mind, when he was interacting with his HNI customers. He narrated that the absence of pressure of targets to be achieved was his new found confidence in self. His interaction with Mr. Biswajit Kanungo translated into a business opportunity of a Home loan and he was able to ensure that the documentation of the HL was done at the time of his 2nd interaction with Mr Kanungo.

Mr Umakanta Parida, the Customer Relations Officer. A young and enthusiastic person, always eager to learn new things and acquire as much job knowledge as possible. Dealing with customers at the front level. After attending the two-day programme, his basic translation of the citizenship ideal was how to enhance the scope of his own responsive contribution towards customers. A locker customer, who had lost her key, approached him for remedial action. He was able to contact the mechanic and ensure replacement of the locker key within a couple of days. The customer Mr Bramharabar Mallick was overwhelmed. All her apprehensions were set to rest by Mr Parida’s manner of approaching this issue.

Mr. R.C.Nayak, the General Attendant, who greets every entrant into branch premises with a smile and enquires the purpose of their visit an directs them to the appropriate counter.

Miss Sanjivita Priyadarshini, the CRE (PB), who was always greeted with a question about her targets, now has a spring in her step. While preparing financial Plans for customers, she now approaches them thinking about their good. This is her way of practicing enlightened self-interest. Her learnings from the Programme was about thinking about development of self and the good of others in her role as a CRE (PB).

Mr Upendra Mishra, the Special Assistant who now takes it upon himself to interact with customers, exchange a few pleasantries while receiving their cash or attending to their business. He was able to feel the sense of enjoyment while discharging his daily duties at the counter.

Mr Swaroop Dash, Special Assistant. He was able to ensure that Mr P.K.Mati, an SB account customer who hitherto was experiencing difficulties in getting his cheque book from the LCPC; received his cheque book within 4 days because he was able to find out the root cause in the address fields not being updated.

This experience enabled him to relate the concept of total involvement as one of the attributes of practicing citizenship in SBI.

Mr R.C.Mohapatro, the Manager (BO), experienced fulfillment in his own way when he addressed the concerns of Mr. B.K.Kampa an NRI SB Account holder residing in Nigeria, who wanted the Internet Banking Facility for his account. The customer expressed his sense of satisfaction via e-mail to the branch.

Mr Bidhu Bhusan Rout, Assistant attended to the complaint of Mr Soubhagya Mishra another SB accountholder. The issue related to non-display of account numbers, which was escalated to the Service desk and resolved quickly.

The whole branch is well on the way to becoming a being+function branch or a True Citizen SBI Branch.

Courtesy: Mr B K Dash, AGM and IL-I

Organisations as fulfilment engines

Mohit Kishore

Institutions need to address themselves to the higher purpose of their existence..


What is the true purpose of an organisation? Is it merely the creation of wealth, or must there be a higher purpose to it? The East may have some answers to this question.
Indian culture, as a result of its philosophical foundations in Vedic traditions, has never eschewed wealth. However, it has repeatedly stressed that the real purpose of life is a higher fulfilment whose end goal is self-realisation.
Thus, material wealth of any form cannot become the end of any enterprise or human life. It may certainly be one of the outcomes, but is not the central purpose.
Our institutions in all spheres - be it business, education or Government - seem to be losing sight of the higher purpose of their existence and have increasingly started viewing themselves as a means to an end. What then could be the higher purpose that an institution must seek to address itself to?
While there could be many ways of looking at this issue, one possible answer is that the reason for the existence of any institution is to provide an arena for fulfilment for its end-users (customers) and constituents (employees and other stakeholders).
What might such a fulfilment-centred organisation look like across these two dimensions of external and internal stakeholders?
CUSTOMER FULFILMENT
The big question here is - which customer purpose is this organisation trying to fulfil? Unfortunately, the industrial era mindset is one of viewing customers as being no more than `wallets' waiting to be tapped. This is not to suggest that such firms are unethical - they are only responding to shareholder and investor expectations by behaving in a manner that only focuses on financial goals.
Additionally, given the complexity of large organisations and the degrees of separation between the producers and end-consumers, it is no surprise that organisations view customers as abstractions.
The post-industrial world needs to view customers and their needs in the light of purpose fulfilment. Every customer is essentially seeking fulfilment of some sort through the consumption of goods and services. This fulfilment could be at a basic level of survival, or at the highest level of self-actualisation.
What if a business organisation were to align itself to this hierarchy of needs and claim as its mission the goal of raising the customer to higher levels of fulfilment?
This may mean the creation of increasingly sophisticated products for which there may not be a market at the moment. The exact opposite of this is seen in many privately- owned electronic news media outlets.
In the interest of `what sells', these outlets cater to the lowest in their `customers' instead of raising the bar to challenge their customers to evolve. They need to realise that producers of goods and services have a moral responsibility towards customers. In fact, this is a far higher form of corporate social responsibility than the contribution of a share of profits towards social causes.
THE INTERNAL PERSPECTIVE
Within the organisation two axes of fulfilment must be clearly defined - the first is the fulfilment of customers through the work done by a worker, and second is the fulfilment of the worker himself, and the two reinforce each other. However, as pointed out earlier, the distance from the actual customer, and the abstract way in which tasks are parcelled out means that the average worker no longer feels connected to the customer's purpose or even his own purpose.
The way out of this alienation is to erase the boundaries between the firm and its customers, and allow customers to `infiltrate' with their views and allow these to actively influence corporate strategy.
The second dimension i.e. the worker's own fulfilment. This involves a systemic reevaluation of how careers are viewed from the traditional give-and-take transactional model to a fulfilment-oriented model. In the latter model, a service mindset (seva) will be very important. Seva, in the Vedic/ karma yoga context, is a work offered without any anticipation of reward, because the work itself is the reward in that it offers an opportunity to expand oneself from one's narrow selfish ego, towards a greater humanity.
While this may seem like lofty idealism, it is easy to see its practical function. Activities performed without anticipation or anxiety for future rewards must necessarily bring greater focus to the work at hand, and hence, a greater quality in the outcome, as well as greater fulfilment.
In conclusion, India is well placed due to its unique cultural and historical context to bring alive the vision of fulfilment-centric organisations. The question then is whether we will choose to replicate the path taken by the West and its attendant pitfalls, or will we at some point integrate the best of the East with the West.
Courtesy: The Hindu Business Line